The young lady quickly called me over to help as if its a norm of this Dan guy to be a complete jackess. I think he was mad that he had to get off the phone to help me. I have never met anyone in the customer service industry to be so arrogant and rude to their guest. She was really nice, she looked over an apologized and said she would be with me in a couple of seconds and thats when he finally decided to hang up the phone and help me. I can tell his co-worker was getting irritated with his lack of acknowledgement towards me, an actual guest standing right infront of him. I thought he was speaking to a guest but as I was listening in to his conversation he was actually talking about some kind of homework or papers he was doing. I came to the frontdesk and there were 2 people, the young lady was currently helping another guest while the gentleman was on the phone. You can tell all the staff there works very hard to keep that place spotless. I had the Teriyaki Bowl and it was amazing! Interior was nice dated and clean. There was also one thing I noticed, they never asked me for my car’s info for parking, so they just let cars park in their vicinity anytime? (Or worst it could have been towed!) After having a nice stay, I couldn’t stop from ranting after a lot of small details that had been missed. There was also one time when we requested something from front desk and waited about 20mins in our room it never came so called them and waited for about 10mins again. Some facilities we couldn’t use during our 4 night stay Fitness center because the door was broken (and for 4 days it wasn’t fixed □), the pool which we decided to use on our last night because the other night it was crowded but we couldn’t because they closed it as early as 6 PM because they had to clean it (no notice on that). Our room was nice except for the balcony view which is the indoor pool. Stay was great except when u can hear steps from upstairs during our first night, kept me awake (stay on the upper level floors). Stayed here after getting a great deal from the net.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |